After submitting an application for a corporate account, you will receive an update via email - typically within an hour during our business hours (8:00 AM-5:00 PM ET, M-F). If you received an email stating that your application has been rejected, there should be additional information towards the end of the email as to why your application was rejected.
In most cases, our compliance team needs additional information to verify your business's details before proceeding with the approval of the application. If additional information is required, it will be listed in the email you have received. If additional details are not listed, we will be unable to move forward with your application.
Although we attempt to provide quick and quality service to our customers, there are some accounts that we are unable to approve for corporate ordering. Potential reasons for this decision can include the business industry or domicile being outside of our approval guidelines, the business being too newly established, or an inability to verify the information you have provided. Regulations prohibit providing more specific information with respect to the present application status.
If you did not receive an email regarding the status of your corporate account within an hour (business days only), you may contact our support team.
If you have any questions regarding the request for additional details or would like to provide additional details for your application, you may contact firstname.lastname@example.org.