Why was my transaction declined? Please keep in mind, there are some restrictions on your Visa and Mastercard, which are listed below. More info can also be found here.
Purchase attempts may be declined if:
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- Attempted use to purchase a gift card with payment of your current gift card (prohibited by most merchants).
- Fuel purchases if the merchant requests a pre-authorization for an amount greater than available on the card.
- Tipping business purchases (i.e. restaurants, salons, etc.) if the merchant requests a pre-authorization for an amount greater than available on the card.
- Any purchase if the merchant requests a pre-authorization for an amount greater than available on the card.
- Attempted use of the card for cash access, ATM, money services such as Venmo, etc.
- Incorrect PIN # in a Debit transaction.
- Purchase or purchaser delivery address outside of the USA.
- Attempted use of the card for prohibited categories such as gambling, dating services, adult entertainment, etc.
- Incorrect PIN # in a Debit transaction.
- Attempted use of the card outside of the USA.
- Attempted online use for recurring payments such as utilities, cell phone, cable TV, etc.
- Decisions made by merchants on transaction approvals – particularly for online purchases.
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