1. For Prepaid VISA and Mastercard:
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- Gift cards are like cash and the funds are in control of the person or merchant possessing the card number and security code (CVV).
- Requests for refunds or “disputes” must be handled with the merchant.
- It is recommended to ONLY use your gift card with known and reputable merchants
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2. For merchant card:
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- Contact the merchant's gift card support online or by telephone.
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