How can I dispute a charge?

1. For Prepaid VISA and Mastercard:

• • • Gift cards are like cash and the funds are in control of the person or merchant possessing the card number and security code (CVV).
    • Requests for refunds or “disputes” must be handled with the merchant.
    • It is recommended to ONLY use your gift card with known and reputable merchants

2. For merchant card:

• • • Contact the merchant's gift card support online or by telephone.