What happens if I return or cancel a purchased made using my Prepaid VISA or Mastercard?
- Credits from merchants for canceled or returned orders will be applied to your gift card.
- If you have discarded your Prepaid VISA or Mastercard, in some cases a replacement card may be able to be issued (see Lost or Stolen cards).
- If you have discarded your physical merchant gift card there generally is no recourse. You may contact the merchant with any questions.
- If you have discarded your digital merchant card you may request the original eGift link be resent to your email.