If your order was rejected because of an image you attempted to use with your gift card or eGift, it’s likely that the image did not follow our Image Guidelines. We are required by Visa, Mastercard, and our banking partners to review all custom card images and cannot approve any that are outside of these guidelines.
The most common reason a card or eGift may be rejected are:
- Using an image that is not your own. Images that appear to be copied from the Internet including celebrities, athletes, & cartoons will be rejected. Please only submit personal photos that you own.
- Your image included a company name, logo, or product image. If you own a business and would like to have your logo or company name on the card, please click here to place your order and provide your company information that we can verify.
- Inappropriate images including but not limited to anything depicting violence, nudity, firearms, gambling, drugs, or alcohol cannot be accepted.
You may submit a new order at any time by visiting https://www.giftcardgranny.com/build-a-card/. Please be sure to review the Image Guidelines before uploading your image.