• Orders canceled - Common Reasons plus icon minus icon
  • Gift Card Granny reviews most orders before they are approved.  Unfortunately, some orders may be canceled because they did not pass our compliance or risk processes.    Please review the following... See more
  • Why is the website not allowing me to place an order? plus icon minus icon
  • If you are attempting to place an order and our website is notifying you that your order cannot be accepted, it's likely due to one of the following.   Billing Information – If any of your billing... See more
  • Why was my custom card image rejected? plus icon minus icon
  • If your order was rejected because of an image you attempted to use with your gift card or eGift, it’s likely that the image did not follow our Image Guidelines.  We are required by Visa, Mastercar... See more
  • Why was my business order rejected? plus icon minus icon
  • All business orders for Visa or Mastercard reward cards are reviewed by our compliance & risk team.  If your order was rejected, its likely due to one of the 3 following reasons.  Please review eac... See more