My gift card is expired, what do I do?

Handling Expired Gift Cards

The good news is Visa and Mastercard gift cards never truly expire!  

Gift cards have a “valid thru” or “good thru” date, but the funds on your card never expire.

However, your card must have a “valid thru” date that is in the future to use any remaining balance.

Here’s what you need to know about obtaining a replacement card. Before you request a replacement, it’s best to make sure you have a balance on the card in question.

Replacement Process for Expired Cards

If you have remaining funds on your expired card and wish to obtain a replacement, follow these steps:

1. Check Your Balance:

• Make sure your card has sufficient funds to cover the $5 card replacement fee. 
• Check your balance here.

2. Contact Support:

• Click on our CHAT feature (the round icon with the speech bubble) located at the bottom right-hand side of the screen to reach our support team.

3. Request a Replacement:

• Type "Expired Card" in the chat.

4. Provide Required Information:

• You will be prompted to provide the following details:

Card Details:

1. For Physical Cards: Enter the UID (8-digit alphanumeric code) found on the back of the card.
2. For Digital Cards: Enter the Card ID (8-digit alphanumeric code) found below the card image when you access your gift card online.

Delivery Information:

1. For Physical Cards: Provide a physical U.S. mailing address (no P.O. boxes) where the card should be mailed.
2. For Digital Cards: Provide the email address or phone number where the replacement card should be sent. The replacement card should be sent to the same email or phone number that was used for the original gift card.

Important Notes

• Expiration Details:
  • Prepaid Visa and Mastercard gift cards expire on the last day of the month as indicated on the front of the card (format: MM/YY).
    • For example, if the valid thru date on the card says 12/30 (MM/YY), it will expire on December 31, 2030.

• Store-Specific Cards:
  • Merchant-specific gift cards (for example, Target or Sephora) typically do not have an expiration or valid thru date.
  • Usage is subject to the merchant's terms and conditions and is generally accessible online.

By following these steps, you can easily request a replacement for your expired gift card and continue enjoying the funds that remain on your gift card.

Still not sure? Don't worry as Granny's got you. Reach out to our support team, and we'll sort it out together.