Handling Expired Gift Cards
If your Visa or Mastercard gift card has expired, don’t worry! While the card may have an expiration date, the funds on your card never expire. Here’s what you need to know about obtaining a replacement and ensuring you can access your remaining balance.
Replacement Process for Expired Cards
If you have remaining funds on your expired card and wish to obtain a replacement, follow these steps:
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Check Your Balance:
- Ensure your card has sufficient funds to cover the $5 replacement fee. Check your balance here.
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Contact Support:
- Use the CHAT icon located at the bottom right-hand side of the screen to reach our support team.
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Request a Replacement:
- Type "Expired Card" in the chat.
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Provide Required Information: You will be prompted to provide the following details:
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Card Details:
- Enter the UID (8-digit alphanumeric code) found on the back of your card.
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Delivery Information:
- For Plastic Cards: Provide a U.S. mailing address (no PO Boxes).
- For Virtual Cards: Provide the email address where the card should be sent.
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Card Details:
Important Notes
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Expiration Details:
- Prepaid Visa and Mastercard gift cards expire on the last day of the month indicated on the front of the card (format: MM/YY).
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Store-Specific Cards:
- Store-specific or 'merchant cards' typically do not have an expiration date. Usage is subject to the merchant's terms and conditions and is generally accessible online.
By following these steps, you can easily request a replacement for your expired gift card and continue enjoying the funds that remain on it.
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