How do I get a replacement card?

Replacement Process for Lost, Stolen, or Damaged Gift Cards

If your gift card is lost, stolen, expired, damaged, or compromised, you can request a replacement card that preserves the remaining balance. Here’s how the process works:

Key Details for Card Replacement

1. Replacement Card Issuance: A replacement card can be issued while maintaining the remaining balance of your original card.
2. Voiding the Original Card: The original card will be promptly voided for security reasons.
3. Replacement Fee: A $5 fee will be deducted from the card's balance to cover the replacement process.

    

Important Notes

• Customer Support Approval: You must receive approval from our customer support team before a replacement card can be issued.
• No Additional Funds: Funds cannot be added to the replacement card's balance, ensuring a secure resolution.
• Shipping Information: All replacement cards are shipped via USPS. Please note that tracking is not available for these shipments.

By following these guidelines, you can effectively manage the replacement of your gift card while ensuring your remaining balance is secure.