Why was my bulk/business order rejected?

Order Review Process for Business Visa and Mastercard Reward Cards

All business orders for Visa or Mastercard reward cards are subject to a comprehensive review by our compliance and risk team. If your order has been rejected, it is likely due to one of the following reasons. Please review each point carefully and, if applicable, resubmit your order with the necessary corrections.

Common Reasons for Order Rejection:

1. Artwork Issues:
   • You can upload a custom logo or image to your Visa or Mastercard reward card. However, it must comply with our Image Guidelines.
   • Acceptable artwork includes a verifiable business logo from your website, positioned above the card numbers in the upper left-hand corner.
   • The artwork must be free from promotional language, advertising, or extraneous phone numbers not part of your primary logo.
2. Business Verification:
   • We require verified business information, including your company address, website, and Federal Tax ID.
   • If your information cannot be verified, we cannot accept the order.
   • For new businesses, if your Tax ID cannot be automatically verified, you may need to provide a copy of your EIN (Tax ID Assignment Letter).
   • To obtain a copy of your EIN assignment letter:
     1. Call the IRS Business & Specialty Tax Line at (800) 829-4933.
     2. Provide the B&S Tax Specialist with your details.
     3. Request a copy of your EIN assignment letter.
3. Payment Credentials:
   • If your payment information could not be verified or your billing details appeared suspicious, our risk team may have rejected your order.

For more information on corporate ordering or to view our Image Guidelines, please refer to additional details here.

All business orders for Visa or Mastercard reward cards undergo a comprehensive review by our compliance and risk team. If your order has been rejected, it is likely due to one of the three following reasons. Please carefully review each point, and if possible, you may resubmit your order with the necessary corrections. Additional details on corporate ordering can be accessed here.

Artwork: You have the option to upload your logo and/or a custom image to any Visa or Mastercard reward card, but it must adhere to our Image Guidelines available here. Acceptable artwork includes a business logo verifiable on your website, positioned above the card numbers in the upper left-hand corner, and free from advertising, promotional language, or extraneous telephone numbers not part of your primary logo.

Business Verification: To proceed with your order, we are obligated to collect and verify crucial business information, including your company address, website, and Federal Tax ID. If any of this information cannot be verified, we regret that we cannot accept your order. For new businesses, if your Tax ID cannot be automatically verified online, providing a copy of your EIN (Tax ID Assignment Letter) may enable us to process your order. If you lack your EIN letter, information on obtaining one is provided below.

How to Obtain a Copy of Your EIN Assignment Letter: Step 1: Call the IRS Business & Specialty Tax Line at (800) 829-4933. Step 2: Provide the B&S Tax Specialist with your information. Step 3: Request a copy of your EIN assignment letter.

Payment Credentials: If we could not verify your payment information or if your billing details appeared suspicious, our risk team may have rejected your order.