What is the status of my order?

Tracking Your Order Status

You can track the status of your order easily from your account or by visiting our Track Order Status page. Here's how:

How to Track Your Order

1. Visit the Order Status Page: Click on the link to Track Order Status.
2. Enter Your Details: Input your order number and the email address used to place your order.

Order Status Meanings

• Processing:
  • Your order has been successfully submitted. This stage may require email verification, image review for custom card orders, or application review for corporate orders.
• Shipped:
  • Your order has been authorized, and our fulfillment team has printed your card(s). Your customized order is being prepared for shipping.
• In Transit:
  • This status indicates that your order has been forwarded to USPS and is currently moving through their logistics network.
• Out for Delivery:
  • Your parcel is on its way to the final destination and is expected to arrive shortly. Delivery times may vary, and tracking information (for FedEx shipments) will provide more details.

Shipping Method Tracking

Depending on your chosen shipping method, you may have tracking options:

• FedEx 2-Day or Overnight Shipping:
  • A tracking number will be issued via email, allowing you to monitor your shipment's progress on the FedEx website.
• USPS First-Class Mail:
  • The delivery status of your package will be displayed under the 'Status' section. If it reads 'Out for Delivery', your package is at the local post office and will arrive shortly.

Disclaimer: Delivery status updates are sourced from USPS. While we strive for accuracy, we cannot guarantee it.

Delivery Notifications

• Plastic Cards:
  • Purchasers will receive a notification when their card(s) have been printed and are out for delivery. For privacy reasons, purchasers will not be notified when the recipient activates or receives their plastic card. For more information, refer to: Where is my plastic card?
• eGift Notifications:
  • If you have sent an eGift, you will receive an email notification when your recipient opens their eGift.

If your card has not yet been received, click here for further assistance.