Lost Cards

1. Immediately report your lost or stolen card using the secure online form at https://www.giftcardgranny.com/contact-us/
2. In some, but not all, cases your card may be able to be deactivated and reissued.
3. If your card is able to be replaced or reissued, a small processing fee applies (at the time of this publication $5.00 / card with delivery via USPS).

In order to assist us to investigate your case please provide as much of these details as possible:

1. Was there a name on the card?

2. Do you have the carrier (the piece of paper the card was attached to at the time of delivery)?

3. Do you know the last 4 digits of the card?

4. Did you use the card? If you used it, do you know where and what was the value of the last purchase?

5. Do you have a receipt if a purchase was made?

6. If none of the above are available, you may be required to contact the buyer/sender and see if they have a record of the card.

For POINT 2 - If you have the carrier please provide us with the Unique Card Id number - FOUND ON THE BACK BOTTOM RIGHT CORNER: