Lost Cards

Reporting a Lost Gift Card

If you've misplaced your Visa or Mastercard gift card, follow these steps:

• Report the Lost Card: Immediately contact our support team to report the loss.
• Card Deactivation & Reissue: In some cases, we may be able to deactivate and reissue your card. A processing fee of $5 will apply, which will be deducted from your card’s balance. The replacement card will be sent via USPS First Class mail (without tracking).
• Unauthorized Charges: Gift Card Granny is not responsible for unauthorized charges. You must contact the merchant directly to request a refund for any unauthorized purchases.

Information Needed for Investigation

To assist our support team, please provide as many of the following details as possible:

• Was there a name on the card?
• Do you have the carrier (the piece of paper the card was attached to when delivered)?
• Do you know the last 4 digits of the card?
• What was the shipping address of the original card?
• Did you use the card? If so, where and what was the value of the last purchase?
• Do you have a receipt if a purchase was made?

If you still have the carrier, please provide the Unique Card ID number located on the bottom right corner of the carrier.

If none of the above details are available, you may need to contact the buyer/sender to check if they have a record of the card.