If your card has been stolen, please immediately report your stolen card to our support team. In some (but not all) cases, we may be able to deactivate and reissue your card. If your card is able to be replaced, a small processing fee of $5 will apply and your card will be shipped via USPS First Class shipping (without tracking). The $5 fee will be removed from your card's balance and a replacement card will be issued for the remaining balance.
Gift Card Granny is not responsible for refunding unauthorized charges made on a gift card. To receive a refund for an unauthorized purchase, you must contact the merchant where the purchase was made.
In order to assist us to investigate your case, please provide as many of these details as possible:
Was there a name on the card?
Do you have the carrier (the piece of paper the card was attached to at the time of delivery)?
Do you know the last 4 digits of the card?
- What is the address this card was originally shipped to?
Did you use the card? If you used it, do you know where and what was the value of the last purchase?
Do you have a receipt if a purchase was made?
If none of the above are available, you may be required to contact the buyer/sender and see if they have a record of the card.
For POINT 2 - If you have the carrier please provide us with the Unique Card Id number - FOUND ON THE BACK BOTTOM RIGHT CORNER: