I have not received my order

Check the Status of Your Order

Easily check the status of your order here!

Tracking information may be available for physical card orders based on your chosen shipping option. Here’s what you need to know about the delivery of both plastic and virtual gift cards.

Plastic Cards

Same-Day Shipping
Plastic Visa and Mastercard gift cards are mailed using your selected shipping method (FedEx or USPS) upon order placement. For FedEx:

• Same-day shipping is guaranteed for orders processed Monday to Friday before 7 PM EST and Saturday before 10 AM EST.

For USPS:

• Same-day shipping is assured for orders processed by 4 PM EST, Monday to Friday.

Tracking Your Order

• If you selected FedEx 2-Day or Overnight shipping, a tracking number will be emailed to you for tracking on the FedEx website.
• For USPS First-Class Mail, the delivery status will be displayed under the 'Status' section. If it reads 'Out for Delivery', your package is on its way.

Disclaimer: Delivery updates come from USPS, and while we strive for accuracy, we cannot guarantee it.

If your plastic card hasn’t arrived within the estimated timeframe, please contact our support team, including your order number and mailing address. For USPS shipments, consider waiting a few extra days, especially during holidays or inclement weather. Shipping fees are non-refundable if delayed due to weather.

Digital Gift Card

Delivery of Digital Gift Cards
Visa and Mastercard digital gift cards are typically sent via email within 15 minutes! All orders require a manual review, which may delay delivery for up to 4 hours.

• Email Check: If you’re expecting a digital gift card, look for an email from notify@alerts.giftcardgranny.com. It may have landed in your spam or junk folder.
• Business Domains: If a digital gift card sent to a business email hasn’t been received, it may be blocked. We recommend contacting the purchaser to change the recipient’s email to a personal one.

Digital Gift Card is Still Processing
Merchant digital gifts, as well as Visa and Mastercard digital gift cards are typically made available within 15 minutes! However, some orders require a manual review, which may delay the ability to process and access them for up to 4 hours. If you received a message that it is still processing, but the order was completed, we recommend you try to access the gift after 4 hours have passed.