I have not received my card.

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Plastic Cards

Our plastic Visa and Mastercard gifts are mailed via the selected shipping method (FedEx or USPS) when an order is placed. Orders that are processed before 4 pm EST on a business day will print and ship that day! All other orders will be shipped on the following business day (Monday - Friday).

FedEx shipments offer tracking information and typically arrive within 2 business days. Shipments can be tracked by entering your tracking number here.

USPS shipments do not offer tracking info and are expected to arrive within about 5 business days. All replacement cards and virtual-to-plastic exchanges are shipped via USPS. 

*Delays are likely due to holidays or poor weather conditions. 

If your plastic card has not arrived at the intended location within the estimated timeframe, please contact our support team for further assistance. Please include the order number and mailing address when contacting us. For USPS shipments, we suggest waiting a few extra days for your card to arrive.

eGifts

Virtual Visa and Mastercard gift cards are typically sent via email within 15 minutes! All orders require a manual review which may delay delivery for up to 4 hours. 

• If you are expecting an eGift, please search your email for a message from notify@alerts.giftcardgranny.com as your eGift may have been sent to a spam or junk folder. 
• If an eGift is sent to a business email domain and has not yet been received, there is a chance the company is blocking our message containing the eGift from being delivered. In this case, we suggest having the purchaser of this eGift contact us to change the recipient's email address to a personal email.

If an eGift has not yet been received, please contact our support team to have this eGift resent. Please include the recipient's email address when contacting us.