Gift Card Granny ships physical gift cards via USPS First-Class Mail or FedEx. If your order was returned, damaged, or unreadable, you will not receive an automatic notification — contact support and we can look into it.
Why orders get returned Returns typically happen due to an incorrect or outdated shipping address, or the envelope being mistaken for junk mail. USPS cards arrive in a plain white envelope from Pittsburgh, PA — check carefully before discarding any mail.
What we can do for returned orders We will investigate the correct shipping address and card balance and issue a refund. Please note that processing and shipping fees are non-refundable for cards returned due to an incorrect or incomplete address provided by the purchaser.
What we can do for damaged or unreadable cards If your card arrived damaged or the card number is unreadable, contact Gift Card Granny support and include a photo of the damage. Once we review it, we can offer either a full refund or a replacement card.
Important: If we process a refund and the original card later arrives in your mailbox, we will not be able to reactivate it.
A note on tracking USPS First-Class Mail does not include tracking, so we cannot provide shipping status updates once a card has been picked up by USPS. Delays due to weather or other circumstances are outside our control.
To report a returned, damaged, or unreadable order, contact Gift Card Granny support with your order details.
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