Unauthorized charge on my gift card

Viewing Your Transaction History and Disputing Unauthorized Charges

If you need to view your transaction history or address unauthorized charges on your gift card, follow the steps below:

How to View Transaction History

1. Click Here: View your transaction history.
2. Review Transactions: Scroll down to see a detailed list of your transactions and your card balance.

How to Dispute Unauthorized Charges

If you find unauthorized charges, follow these steps to dispute them directly with the merchant:

1. Verify Balance: Check your card's balance to ensure the unauthorized charge is reflected.
2. Locate the Unauthorized Charge: Find the transaction in your history and note the merchant's name, website, or phone number (if available).
3. Contact the Merchant: Use the provided information to reach out to the merchant and request a refund.
4. Wait for Refund: It may take up to 10 business days for the funds to be restored to your card.

Important Information on Unauthorized Charges

• Customer Support Limitations: Gift Card Granny’s support team cannot dispute or refund unauthorized charges but can help by suspending or replacing your card, if needed. Minimal fees may apply.
• Gift Cards are Like Cash: The funds on your gift card are controlled by anyone who has access to the card information. Therefore, it is crucial to protect your card.
• Cardholder Responsibility: The cardholder is responsible for safeguarding the card and its funds. While we will do our best to assist, we cannot guarantee the recovery of all unauthorized charges.

By following these steps, you can address any unauthorized transactions and ensure your card’s security.