How do I Resend a Digital Gift Card?

How to Resend an Digital Gift Card with Gift Card Granny

If you or your recipient need a digital gift and resent, our Virtual Assistant can help. Simply follow the steps below:

Steps to Resend a Digital Gift Card

1. Click "Chat Now": Navigate to the bottom right-hand corner of the screen and click the "Chat Now" icon.
2. Type Your Request: Enter "Resend my digital gift card" into the chat.
3. Follow the Bot Prompts: The bot will guide you through the process once you sign in.
4. Provide Information:
   • Order Number
   • Recipient's Email Address
5. Support Ticket Creation: A support ticket will be generated and sent to an agent for processing.
6. Confirmation: You’ll receive an email once the request has been completed.

By following these steps, you can easily have your digital gift card resent to the correct recipient.