How to resend or change a recipient's digital gift.
| Checked out as a guest? If you placed your order as a Guest (without creating a Gift Card Granny account), you'll need to create an account using the same email address you checked out with before you can access the Resend and Change Recipient Email functions. |
Step 1: Log in to your account
- Go to Login and Order History and Log In
- Enter the email address and password for the account you used to place the order.
Step 2: Find the order
- Use the link above or From your account menu, select My Orders (or go to Order History from the left-hand menu on your Dashboard).
- Find the order in question and click the order number to open its details.
Step 3: Resend the card or change the recipient
From the gift, you have two options:
- Resend — sends the gift card email again to the recipient currently on file.
- Change Recipient Email — updates the email address the gift card is sent to, then resends it. Use this if you entered the wrong email address, or if you want to redirect the card to a different, trusted email address.
Please note: Once a gift card shows as Claimed, it is permanently linked to whichever account opened it first, and Resend and Change Recipient Email will no longer be available for that card. This is a security feature that keeps the card's value from being redirected after someone has already accessed it.
Still need help?
Our support team can assist - use the chat or email support@giftcardgranny.com
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