My gift card is not being recognized, why?

How to Resolve Balance Check Errors for Gift Cards

If you receive an error message stating that your card cannot be found or is not recognized, it's possible that the card was not issued by Gift Card Granny.

Steps to Verify the Card:

1. Check the back of your card for the Gift Card Granny logo (refer to the image for reference).
2. If the logo is missing, the card was likely issued by another company.

Next Steps:

• Search for the name of the issuing company on the back of the card.
• Contact that company for further assistance.

Gift Card Granny can only assist with cards bearing its logo.