Restrictions on Visa and Mastercard gift cards

Where and How to Use Your Gift Card

If you're having trouble using your prepaid Visa or Mastercard gift card, or are unsure about where you can use it, here’s what you need to know.

Key Usage Guidelines

1. Merchant Acceptance:
   • Some merchants may not accept prepaid gift cards as a form of payment.
   • Gift Card Granny does not control merchant policies; they have the right to determine which payment methods they accept.
2. US-Based Use:
   • Prepaid Visa and Mastercard gift cards are valid for use within the US only.
   • Reward cards may be valid for use in certain countries outside the US.
3. Online Use for Virtual Cards:
   • Virtual Visa and Mastercard gift cards are designed for online transactions only.
4. No ATM/Cash Access:
   • Prepaid Visa and Mastercard gift cards cannot be used for ATM withdrawals or cash access.

Troubleshooting Card Issues

• Check with the Merchant:
  • Ensure the merchant accepts prepaid gift cards as a valid payment option.
• Sufficient Funds:
  • Confirm there are enough funds on the card to cover the purchase amount.
• Expiration Date:
  • Verify that your card has a valid expiration date.
• Within the US:
  • Ensure the merchant is located within the US, as these cards are not valid for international use (except reward cards in some cases).

By following these guidelines and checking the card details, you can resolve most issues related to using your prepaid Visa or Mastercard gift card. If problems persist, feel free to reach out for assistance.