General Questions

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• Pre-Authorization Holds & Releases

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• Common reasons why your card is not working
• Restrictions on Visa and Mastercard gift cards
• Can I add my gift card to my Apple or Google Mobile Wallet?

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• Selling Gift Cards
• Requesting a Replacement Card
• Verifying Your Identity (One-Time Passcode) for refund or card replacement
• About the Refund & Replacement Portal
• "Phone Number Already In Use" Error
• Why can't I access my eGift? It may already be claimed by another account.

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• What are Granny Cash Back Rewards?

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• About GiftCardGranny.com