Common reasons why your card is not working

Is your gift card not working or being accepted for purchases? If your card is not working, it may be due to one of the following reasons:

1. Your plastic card is not activated. *Activation is not required for virtual cards.
2. Your card is expired.
3. You have insufficient funds on your card to support your purchase. (may be due to a pre-authorization charge)
4. The merchant does not accept prepaid cards. (see more info below)

Our Visa and Mastercard Prepaid Gift Cards are valid for use within the USA only. They are accepted almost everywhere that accepts Visa or Mastercard debit cards. Use these cards just like you would use a regular debit card.

Virtual cards are valid for online use only.

Restrictions on Visa & Mastercard gift cards include but are not limited to:

• Purchases outside of the United States

• ATM/cash access

• Online purchases that exceed the available balance on your card

Learn more about using your card at certain merchants such as restaurants, hotels, and gas stations here.