How to View Your Transaction History and Dispute Unauthorized Charges
If you need to review your transaction history or address unauthorized charges on your card, follow the instructions below.
Viewing Transaction History
- Access Your Transaction History: [Click here to view your transaction history].
- Review Transactions: Scroll down to see a list of your transactions and your card balance.
Steps to Dispute Unauthorized Charges
If you notice unauthorized charges, you will need to dispute them with the merchant directly. Here's how:
- Verify Your Balance: Check the balance on your card to confirm the unauthorized charge.
-
Review Transaction History: Scroll through your transaction history to locate the unauthorized charge.
- Note Details: Write down the merchant's name, and if available, any website or phone number associated with the charge.
- Contact the Merchant: Use the details from the transaction to reach out to the merchant and request a refund.
- Wait for Refund: Allow up to 10 business days for the funds to be returned to your card.
Important Notes on Unauthorized Charges
- Customer Support Limitations: Our support team cannot dispute or refund unauthorized charges. However, we can assist by suspending or replacing your card if necessary. Minimal fees may apply.
- Treat Gift Cards Like Cash: Gift card funds are controlled by anyone with access to the card information, so it's important to keep your card secure.
- Cardholder Responsibility: You are responsible for safeguarding your card and its funds. While we will assist where possible, Gift Card Granny cannot guarantee recovery of unauthorized charges.
By following these steps, you can effectively manage your transaction history and handle any unauthorized charges.
Comments
0 comments
Article is closed for comments.