Selling Your Unused Gift CardIf you are looking to sell unused gift cards, Gift Card Granny is not a marketplace. Gift Card Granny no longer serves as a gift card exchange, purchases gift cards fro...
See more
Having trouble activating your gift card? This guide will walk you through fixing the "phone number already in use" error in just a few steps.Why am I seeing this error?This error means the phone n...
See more
When a Gift Card Granny eGift is claimed, it is permanently linked to the account that claimed it. It cannot be transferred to or accessed from a different account — even if you use the same email ...
See more
You can update your password and communication preferences anytime by logging in and visiting your account settings.What you can update
Password
Contact/communication preferences
What requires cont...
See more
Why Gift Card Granny asks you to verify your email or phone numberWe verify your contact info to confirm your identity, prevent fraud, and keep your account secure. It's a quick, one-time step duri...
See more
IntroductionIf you're having trouble completing your purchase on Gift Card Granny, this guide can help you troubleshoot the most common checkout issues. Whether you're seeing a payment error, a pro...
See more
If you see an order you did not place, act quickly to protect your account and help us investigate the issue. This article explains how to report an unauthorized or unrecognized order, what steps t...
See more
Our in-house support team is always here to help. For the faster response and to save you time, get started by clicking on the chat icon at the bottom right-hand corner of the screen. Here's how it...
See more
Shipping Options for Gift Card Granny PurchasesWhen purchasing a Visa or Mastercard gift card from Gift Card Granny, you can select from the following shipping methods:
USPS: Standard shipping for...
See more
Unfortunately, we are unable to combine the balances of multiple gift cards into one. However, if you have a small balance remaining on a card, you can easily upload those funds to your Amazon acco...
See more
Gift Card Granny Policies on Reloadable Cards and ExpirationGift Card Granny does not offer reloadable gift cards. Prepaid Visa or Mastercard gift cards can be used until the available funds are de...
See more
How to Exchange a VISA or MasterCard Digital Gift Card for a Physical CardIf you have received a VISA or MasterCard digital gift card, you can exchange it for a plastic gift card to use in-store. A...
See more
Usage Restrictions for Visa and Mastercard Gift Cards from Gift Card GrannyGift cards issued by Gift Card Granny for Visa and Mastercard have the following restrictions:No Cash Withdrawals: These c...
See more
How to Unsubscribe from Newsletters or Deactivate Your AccountUnsubscribing from Weekly Newsletters:Open any of our weekly newsletters.Scroll to the bottom of the email.Click the Unsubscribe button...
See more
Cash Access and Payment Restrictions for Prepaid Visa and Mastercard Gift CardsPrepaid Visa and Mastercard gift cards come with certain restrictions regarding cash access and money transfers. Here’...
See more
Using Your Visa or Mastercard Gift CardYour Visa or Mastercard gift card can be used for debit or credit transactions, whether it’s a physical card or a virtual one.Virtual CardsOnline Use Only: Vi...
See more
How to View Your Transaction History and Dispute Unauthorized ChargesIf you need to review your transaction history or address unauthorized charges on your card, follow the instructions below. View...
See more
Why Was My Transaction Declined?If your transaction was declined, it could be due to certain restrictions on your Visa or Mastercard gift card. Below are some common reasons and limitations that ma...
See more
What happens if I return or cancel a purchase made using a gift card?Refunds for Returned or Canceled Purchases with Gift CardsThis answer is specific to prepaid Visa or Mastercard gift cards where...
See more