FAQs – Gift Card Granny

Spreadsheet Upload Failing

If the spreadsheet for bulk order upload is failing please see below: Uploads will fail if any users attempt to use old spreadsheets to create an order. please have them confirm that ... See more

Using my remaining balance

Use your remaining balance on Amazon. No matter how much is left on your gift card, you can load the remaining balance into your Amazon account. Learn how by following the simple steps below. Loa... See more

How do I Unsubscribe from the Newsletter?

To unsubscribe from newsletters simply open a newsletter and click on the Unsubscribe link at the bottom of the email. See more

What is the minimum age to receive a Prepaid VISA or Mastercard Gift Card?

Purchasers must be at least 18 years of age. Card recipients must be at least 13 years of age. See more

Can I withdraw cash (ATM) or send cash (i.e. Venmo) with my VISA or Mastercard Gift Card?

No. Prepaid VISA and Mastercard Gift Cards are not authorized for cash access (ATM) or money transfer services such as Venmo. See more

Is the Prepaid VISA or Mastercard a Debit or Credit Card?

Your Prepaid VISA or Mastercard may be used for either a Debit or Credit transaction. Debit transactions require a 4-digit PIN. You may create or change your PIN using the self-service options by... See more

Can I use my Prepaid VISA or Mastercard outside of the USA?

Your Prepaid VISA or Mastercard from www.giftcardgranny.com may only be used in the USA. If a card was purchased through a corporate account then the card may be used outside the USA. There is a ... See more

How fast can I receive my order?

For Prepaid VISA and Mastercard: Physical card delivery varies by card type and the delivery method selected at checkout. Physical VISA and Mastercard orders generally print the same day ... See more

How can I dispute a charge?

1. For Prepaid VISA and Mastercard: Gift cards are like cash and the funds are in control of the person or merchant possessing the card number and security code (CVV). Requests for refunds or ... See more

Do gift cards expire?

Store-specific or ‘merchant cards’ generally do not expire. Usage is governed by the terms and conditions set by the merchant and generally available online. Prepaid VISA and Mastercard Gift Card... See more

Why was a purchase attempt declined?

Purchase attempts may be declined if: Attempted use to purchase a gift card with payment of your current gift card (prohibited by most merchants). Fuel purchases if the merchant requests a p... See more

What happens if I return or cancel a purchased made using my Prepaid VISA or Mastercard?

Credits from merchants for canceled or returned orders will be applied to your gift card. If you have discarded your Prepaid VISA or Mastercard, in some cases a replacement card may be able to be ... See more

I have not received my card.

Check your order status at https://www.giftcardgranny.com/orderstatus/ Simply enter your Order number and email address If you have not received a card purchased fas the recipient you will need t... See more

How can I see the purchase history of my Prepaid VISA or Mastercard?

You may see your purchase history and available balance by entering your 16-digit card # and 3-digit security code (CVV) at https://www.giftcardgranny.com/check-balance/ See more