Logo
Help Center Shop (855) 660-6847
  1. Gift Card Granny
  2. General Questions
  3. FAQs

FAQs

  • Can I exchange my virtual card for a plastic card? plus icon minus icon
  • Yes, if you have received a virtual VISA or MasterCard eGift, you have the option to exchange this gift for a plastic gift card to use in-store! There is a small fee of $5 to process this exchange ... See more
  • I have not received my card. plus icon minus icon
  • Easily track the status of your order here! Plastic Cards Our plastic Visa and Mastercard gifts are mailed via the selected shipping method (FedEx or USPS) when an order is placed. Orders that are ... See more
  • Purchasing a gift card for a recipient outside of the USA? plus icon minus icon
  • Unfortunately, our gift cards are only valid for use and purchase within the USA. The buyer and recipient must be physically in the United States to purchase or use our gift cards. Our gift cards c... See more
  • Can I combine multiple gift card balances onto one card? plus icon minus icon
  • Do you have multiple gift cards and would like to combine them into one card? Unfortunately, we do not have the capability to combine the balance of multiple cards into one card. However, if you ha... See more
  • Are our gift cards reloadable? plus icon minus icon
  • Gift Card Granny does not offer any reloadable gift cards. A prepaid Visa or Mastercard gift card is valid for use until the funds have been exhausted or the card has expired.    If your card is ex... See more
  • Using your gift card on Amazon plus icon minus icon
  • Wondering what to do with the remaining funds on your card? Use your remaining balance on Amazon. No matter how much is left on your gift card, you can load the remaining balance into your Amazon a... See more
  • How do I Unsubscribe from the Newsletter or close my account? plus icon minus icon
  • To unsubscribe from our weekly newsletters, simply open a newsletter and scroll to the bottom of the email. You can then click on the unsubscribe button at the bottom of the page. If you would like... See more
  • What is the minimum age to receive a Prepaid VISA or Mastercard Gift Card? plus icon minus icon
  • Purchasers must be at least 18 years of age. Card recipients must be at least 13 years of age. See more
  • Can I withdraw cash (ATM) or send cash (i.e. Venmo) with my VISA or Mastercard Gift Card? plus icon minus icon
  • Prepaid VISA and Mastercard Gift Cards are not authorized for cash access (ATM). However, some financial/money transfer services (Venmo, CashApp, or PayPal) typically do accept our cards as a form ... See more
  • Do I use my gift card as a credit or debit? plus icon minus icon
  • Your Visa or Mastercard gift card can be used for either a debit or credit transaction. Our virtual cards can be used online only and used just like a regular credit or debit card. When using your ... See more
  • Can I use my Prepaid VISA or Mastercard outside of the USA? plus icon minus icon
  • Gift cards issued by Gift Card Granny are valid for use and purchase within the US only.   If you have received a Reward Card (Visa or Mastercard gift card purchased with a corporate account), you ... See more
  • There is an unrecognized charge on my card plus icon minus icon
  • If you are seeing an unrecognized charge on your Visa or Mastercard gift card, you may be able to dispute this charge or request a refund directly through the merchant where the purchase was made. ... See more
  • Why is my gift card being declined? plus icon minus icon
  • Why was my transaction declined? Please keep in mind that there are some restrictions on your Visa and Mastercard, which are listed below. More info can also be found here.   Purchase attempts ma... See more
  • What happens if I return or cancel a purchased made using my gift card? plus icon minus icon
  • If you have made a return or canceled a purchase made with your gift card, you will be able to get a refund. This only applies to Visa or Mastercard gift cards that are still valid and in the posse... See more

Corporate Small Bulk Orders (up to 50 cards and value of $10,000)

Corporate Bulk Orders (50+ cards or order value $10,000+)

Copyright © Gift Card Granny . All Rights Reserved.