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FAQs

  • Can I exchange my digital card for a plastic card? plus icon minus icon
  • How to Exchange a VISA or MasterCard Digital Gift Card for a Physical Card If you have received a VISA or MasterCard digital gift card, you can exchange it for a plastic gift card to use in-store. ... See more
  • Selling Gift Cards plus icon minus icon
  • Selling Your Unused Gift Card If you're looking to sell an unused gift card, Gift Card Granny does not purchase gift cards from individuals, nor do we list businesses that buy gift cards. We recomm... See more
  • How do I contact a Customer Service Agent? plus icon minus icon
  • If you need assistance from our in-house support team, you can start by using the chat icon located at the bottom right-hand corner of the screen. Here's how it works: Engage with our BOT, which c... See more
  • Shipping Options plus icon minus icon
  • Shipping Options for Gift Card Granny Purchases When purchasing a Visa or Mastercard gift card from Gift Card Granny, you can select from the following shipping methods: USPS: Standard shipping f... See more
  • Can I combine multiple gift card balances onto one card? plus icon minus icon
  • Unfortunately, we are unable to combine the balances of multiple gift cards into one. However, if you have a small balance remaining on a card, you can easily upload those funds to your Amazon acco... See more
  • Is this gift card reloadable? plus icon minus icon
  • Gift Card Granny Policies on Reloadable Cards and Expiration Gift Card Granny does not offer reloadable gift cards. Prepaid Visa or Mastercard gift cards can be used until the available funds are d... See more
  • Why can't I withdraw cash from my card? plus icon minus icon
  • Usage Restrictions for Visa and Mastercard Gift Cards from Gift Card Granny Gift cards issued by Gift Card Granny for Visa and Mastercard have the following restrictions: No Cash Withdrawals: Thes... See more
  • How do I unsubscribe from emails or delete my account? plus icon minus icon
  • How to Unsubscribe from Newsletters or Deactivate Your Account Unsubscribing from Weekly Newsletters: Open any of our weekly newsletters. Scroll to the bottom of the email. Click the Unsubscribe b... See more
  • What is the minimum age to receive a Prepaid VISA or Mastercard Gift Card? plus icon minus icon
  • Purchasers must be at least 18 years of age. Card recipients must be at least 13 years of age. See more
  • Can I withdraw cash (ATM) or send cash (i.e. Venmo) with my VISA or Mastercard Gift Card? plus icon minus icon
  • Cash Access and Payment Restrictions for Prepaid Visa and Mastercard Gift Cards Prepaid Visa and Mastercard gift cards come with certain restrictions regarding cash access and money transfers. Here... See more
  • Do I use my gift card as a credit or debit? plus icon minus icon
  • Using Your Visa or Mastercard Gift Card Your Visa or Mastercard gift card can be used for debit or credit transactions, whether it’s a physical card or a virtual one. Virtual Cards Online Use Onl... See more
  • Unauthorized charge on a gift card plus icon minus icon
  • How to View Your Transaction History and Dispute Unauthorized Charges If you need to review your transaction history or address unauthorized charges on your card, follow the instructions below.   V... See more
  • Why is my gift card being declined? plus icon minus icon
  • Why Was My Transaction Declined? If your transaction was declined, it could be due to certain restrictions on your Visa or Mastercard gift card. Below are some common reasons and limitations that m... See more
  • What happens if I return or cancel a purchased made using my gift card? plus icon minus icon
  • Refunds for Returns or Canceled Purchases with Gift Cards If you’ve made a return or canceled a purchase using a Visa or Mastercard gift card, you are eligible for a refund as long as the gift card... See more

Corporate Small Bulk Orders (up to 50 cards and value of $10,000)

Corporate Bulk Orders (50+ cards or order value $10,000+)

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