Logo
Help Center Shop (855) 660-6847
  1. Gift Card Granny
  2. General Questions
  3. FAQs

FAQs

  • Spreadsheet Upload Failing plus icon minus icon
  • If the spreadsheet for bulk order upload is failing please see below:   Uploads will fail if any users attempt to use old spreadsheets to create an order. please have them confirm that ... See more
  • Using my remaining balance plus icon minus icon
  • Use your remaining balance on Amazon. No matter how much is left on your gift card, you can load the remaining balance into your Amazon account. Learn how by following the simple steps below.   Loa... See more
  • How do I Unsubscribe from the Newsletter? plus icon minus icon
  • To unsubscribe from newsletters simply open a newsletter and click on the Unsubscribe link at the bottom of the email. See more
  • What is the minimum age to receive a Prepaid VISA or Mastercard Gift Card? plus icon minus icon
  • Purchasers must be at least 18 years of age. Card recipients must be at least 13 years of age. See more
  • Can I withdraw cash (ATM) or send cash (i.e. Venmo) with my VISA or Mastercard Gift Card? plus icon minus icon
  • No.  Prepaid VISA and Mastercard Gift Cards are not authorized for cash access (ATM) or money transfer services such as Venmo. See more
  • Is the Prepaid VISA or Mastercard a Debit or Credit Card? plus icon minus icon
  • Your Prepaid VISA or Mastercard may be used for either a Debit or Credit transaction. Debit transactions require a 4-digit PIN.  You may create or change your PIN using the self-service options by... See more
  • Can I use my Prepaid VISA or Mastercard outside of the USA? plus icon minus icon
  • Your Prepaid VISA or Mastercard from www.giftcardgranny.com may only be used in the USA.   If a card was purchased through a corporate account then the card may be used outside the USA. There is a ... See more
  • How fast can I receive my order? plus icon minus icon
  • For Prepaid VISA and Mastercard: Physical card delivery varies by card type and the delivery method selected at checkout. Physical VISA and Mastercard orders generally print the same day ... See more
  • How can I dispute a charge? plus icon minus icon
  • 1. For Prepaid VISA and Mastercard: Gift cards are like cash and the funds are in control of the person or merchant possessing the card number and security code (CVV). Requests for refunds or ... See more
  • Do gift cards expire? plus icon minus icon
  • Store-specific or ‘merchant cards’ generally do not expire.  Usage is governed by the terms and conditions set by the merchant and generally available online. Prepaid VISA and Mastercard Gift Card... See more
  • Why was a purchase attempt declined? plus icon minus icon
  • Purchase attempts may be declined if: Attempted use to purchase a gift card with payment of your current gift card (prohibited by most merchants). Fuel purchases if the merchant requests a p... See more
  • What happens if I return or cancel a purchased made using my Prepaid VISA or Mastercard? plus icon minus icon
  • Credits from merchants for canceled or returned orders will be applied to your gift card. If you have discarded your Prepaid VISA or Mastercard, in some cases a replacement card may be able to be ... See more
  • I have not received my card. plus icon minus icon
  • Check your order status at https://www.giftcardgranny.com/orderstatus/ Simply enter your Order number and email address  If you have not received a card purchased as the recipient you will need to... See more
  • How can I see the purchase history of my Prepaid VISA or Mastercard? plus icon minus icon
  • You may see your purchase history and available balance by entering your 16-digit card # and 3-digit security code (CVV) at https://www.giftcardgranny.com/check-balance/ See more

Corporate Small Bulk Orders (up to 50 cards and value of $10,000)

Corporate Bulk Orders (50+ cards or order value $10,000+)

Still need help?

Contact Customer Care

Copyright © Gift Card Granny . All Rights Reserved.