I am having issues logging into my account to redeem my gift?

This article answers common questions about opening and redeeming a gift sent through Gift Card Granny, including eGift cards, Visa or Mastercard virtual cards.

I got an email with my gift, but I can't open it. What do I do?

Most of the time, this happens because your account doesn't have a password set yet. Here's how to fix it:

1. Go to the sign-in page and click Forgot password.
2. Check your email for a message titled "GiftCardGranny.com Email Verification".
3. Open that email and click the link inside it.
4. Set a name and password for your account. You'll be signed in automatically.
5. Go back to your original gift email and click the link again to open your gift.

What to do if it says "An account with that email address already exists"?

What to do: Click Forgot password, then open the email titled "GiftCardGranny.com Email Verification" and finish setting up your account from the link inside it.

I never set a password. Why can't I sign in?

If you never set a password, repeated sign-in attempts won't work. Use the Forgot password option instead, and follow the link in the "GiftCardGranny.com Email Verification" email to set one up.

What does "This phone number is already registered to a different account" mean?

This means you already have an account with us under a different email address, and that account has your phone number on it.

What to do:

1. Sign in to the account that already has your phone number.
2. Open the gift link from your gift email.
3. Enter the code we email to the address the gift was sent to. If you see a button that says Email me a code, press it first.

Once you enter the code, your gift will be added to the account you're signed in with.

What does "This gift was sent to a different email address" mean?

This appears when you're signed in to an account other than the one the gift was sent to. Enter the code we email to the gift's original address (press Email me a code if you see that option), or sign in using the account that matches that address.

My code expired, or I didn't get a code. What now?

Codes are only valid for 10 minutes. Click Send a new code and use the most recent email you receive. Older codes will no longer work.

It says "This link is locked." What happened?

For your security, a gift link locks after multiple incorrect codes have been entered. Please contact our support team so we can help you unlock it.

It says "Your gift is almost ready." What does that mean?

Your order is going through a standard fraud review. This usually finishes quickly, and the page will update automatically once it's done. If you still see this message after 24 hours, please contact our support team for help.

Still need help?

If these steps don't solve the issue, contact Gift Card Granny support and let us know which message you're seeing. We're happy to help. Please email support@giftcardgranny.com