Why was my custom card image rejected?

If your order was rejected due to an image you submitted for your gift card or eGift, it likely did not comply with our Image Guidelines. To ensure that all custom card images adhere to the regulations set by Visa, Mastercard, and our banking partners, the most common reasons for rejections are:

• Non-Personal Images:
  Images that appear to be copied from the internet (including celebrities, athletes, cartoons) are not allowed. Please submit only personal photos that you own.
• Business Logos/Names:
  If your image contains a company name, logo, or product image, it will be rejected. For company logos or business images, click here to place an order and provide verifiable company information.
• Inappropriate Content:
  Images depicting violence, nudity, firearms, gambling, drugs, or alcohol cannot be accepted.

You can resubmit a new order at any time by visiting Build a Card. Make sure to review the Image Guidelines before uploading.