• Why was my order canceled? plus icon minus icon
  • Gift Card Granny carefully assesses the majority of orders before approval. Regrettably, certain orders may face cancellation due to non-compliance with our risk processes. Additional reasons for o... See more
  • I am unable to place an order on your site plus icon minus icon
  • If you encounter issues attempting to place an order and receive notifications that your order cannot be accepted, it is likely due to one of the following reasons: Unable to Accept Your Payment:... See more
  • Why was my custom card image rejected? plus icon minus icon
  • If your order was rejected because of an image you attempted to use with your gift card or eGift, it’s likely that the image did not follow our Image Guidelines.  We are required by Visa, Mastercar... See more