I am unable to place an order on your site

Troubleshooting Order Issues: Payment Rejection and Declines

If you're having trouble placing an order and receive a notification that it cannot be accepted, the issue is likely caused by one of the following reasons:

Common Reasons for Order Declines

1. Unable to Accept Your Payment:
   • Ensure your credit card details and billing information are entered accurately.
   • Contact your bank to verify your details or to check why the transaction may have been rejected.
2. Bank Rejects the Payment:
   • If your payment is declined, it may be due to your bank rejecting the request.
   • Common causes include:
     • Insufficient funds
     • Suspicious activity flagged by the bank.
   • Contact your bank to authorize Gift Card Granny purchases.
3. Order Limit Reached:
   • You may have exceeded the maximum allowed purchases. Refer to our order limits for more information.
4. Unable to Accept Orders from Your Account:
   • To prevent fraud, our system closely monitors for suspicious activity, which may occasionally result in legitimate orders being declined.

      

Next Steps

• • • Verify Billing Information: Double-check that all the billing details you entered are correct.
    • Contact Your Bank: Reach out to your bank to resolve any issues or authorize your transaction.