If you encounter issues attempting to place an order and receive notifications that your order cannot be accepted, it is likely due to one of the following reasons:
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Unable to Accept Your Payment: Please ensure accurate entry of your credit card and billing information before submitting. Additionally, consider contacting your bank to verify your details or understand why the transaction may have been rejected.
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Your Bank Rejects the Payment: If we are unable to accept your payment, it may be due to your bank rejecting our request. Common reasons for bank declines include insufficient funds or the bank deeming the transaction as suspicious. Contact your bank to inquire about and authorize Gift Card Granny purchases.
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Order Limit Reached: Refer to our order limits for more details.
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Unable to Accept Orders from Your Account: To combat fraud, our systems and risk team vigilantly monitor for suspicious activity, occasionally leading to legitimate customers being declined.
Before reaching out to our support team, ensure your billing information is correct and contact your bank to understand and resolve the rejection.
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