There is an unrecognized charge on my card

If you are seeing an unrecognized charge on your Visa or Mastercard gift card, you may be able to dispute this charge or request a refund directly through the merchant where the purchase was made. Due to the cash-like nature of gift cards, the funds are fully controlled by the person and/or merchant processing the card's information. It is recommended to only use your gift card with trusted and reputable merchants and to not share your card details with anyone else.

Our support team does not have full access to your card details (16-digit card number and 3-digit CVV code) and is unable to dispute this charge for you. However, our support team can provide a reference ID number for the transaction that was made and contact information for the merchant. This information is useful when disputing a charge or requesting a refund from a merchant.

If you are seeing an unrecognized charge on your store-specific gift card, please contact the merchant's gift card support online or by telephone.