Why was my order canceled?

Gift Card Granny carefully assesses the majority of orders before approval. Regrettably, certain orders may face cancellation due to non-compliance with our risk processes. Additional reasons for order cancellation may involve payment issues, rejection of your custom image, or an attempt to place a bulk order without a corporate account. Further details are available below.

Please review the following reasons why your order may have been canceled and what options you have to resubmit your order:

1. Artwork / Photo Declined: If you were ordering a custom Visa or Mastercard gift card and the image was denied, please click here (Why was my custom card image rejected?).
2. Business Order: If you are attempting to place an order for your business and your application or order was rejected, please click here (Why was my business order rejected’ article).
3. Cannot Submit Order: If you are attempting to make a purchase but your order will not go through, please click here (Why is the website not allowing me to place an order’ article).
4. General Decline: If you are not ordering for your business or a customer Visa or Mastercard gift card, your order was likely canceled because it did not pass our Risk review.

Our Risk team monitors for suspicious activity as online gift card purchases are a target for fraud.  We use a variety of tools to validate all customers and their payment credentials, and something in the information you submitted was likely flagged as potentially being compromised.

To protect our customers, we do reject orders if we believe they may not have been submitted by the authorized cardholder.

If you believe your order was wrongfully rejected, please contact our support team.

While we cannot guarantee that we will approve your order, we will be sure to investigate further.  Also, for security & proprietary information purposes, please understand that we cannot divulge what specific data points caused our team to reject your order.