Reasons for Order Cancellation on Gift Card Granny
Gift Card Granny reviews most orders before approval, but some may be canceled due to various reasons, such as risk processes, payment issues, or bulk order attempts without a corporate account. Below are the common reasons why your order may have been canceled and what steps you can take to resolve the issue:
Common Reasons for Order Cancellation:
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Artwork / Photo Declined:
If you were ordering a custom Visa or Mastercard gift card and the image was denied, please refer to Why was my custom card image rejected?. -
Business Order Rejected:
For business orders, if your application or order was rejected, check out Why was my business order rejected?. -
Cannot Submit Order:
If you’re experiencing issues with placing an order, visit Why is the website not allowing me to place an order?. -
General Decline (Risk Process):
If your order isn’t for a business or a custom Visa or Mastercard, it may have been canceled due to our Risk review. Our Risk team carefully monitors for suspicious activity to protect customers, as online gift card purchases are often targeted for fraud.
Risk Process and Rejections:
- We use various tools to validate customers and their payment credentials.
- Your order may have been flagged as potentially fraudulent, and to protect you, we may reject orders if we believe they were not submitted by the authorized cardholder.
What to Do if Your Order Was Rejected:
- If you believe your order was wrongly rejected, please contact our support team for further assistance.
- While we’ll investigate the issue, please understand that for security reasons, we cannot disclose the specific data that led to your order being rejected.
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